363a Clarendon Street, South Melbourne, VIC, 3205 --- Phone: 1300 CLEFHIFI or 03 9645 0342
We ship audio visual equipment only within Australia. The majority of orders processed are shipped from our store or suppliers warehouse within 1-2 business days. Estimated times may vary based on current backlogs, stock levels, or other outside variables. Please ensure the shipping information you have provided Clef Hi Fi is correct as you may be charged additional freight costs if the shipping information is incorrect and the items in question have to be rerouted.
Provided the products are in stock, orders placed before 12:00 PM will be shipped that same day. Orders placed after 12:00 PM will be shipped the next business day, if the products are in stock. A tracking number will be emailed to you as soon as the shipping department confirms the transit. There may be a 1-2 day delay in providing the tracking number.
We use third parties for delivery services. We can only delivery to a physical address and not a P.O. Box.
Equipment is delivered during business hours between Monday to Friday (Excluding public holidays). There must be someone onsite to accept the products and sign the delivery slip otherwise the shipping company will provide or leave a freight slip at the nominated address for the purchaser to organise another appropriate delivery time.
Shipping damage may occur. Please immediately inspect all orders before signing off with the transport / shipping carrier. You must refuse any orders that show obvious signs of damage at delivery. If you need to return the order due to shipping damage, that was not visible at the time of delivery, please call us immediately. Clef Hi Fi not responsible for any damage that is reported more than 48 hours after receiving the product. Once the damage is reported provided that it is within 48 hours. We will make every effort to resolve the damaged case as soon as possible.
In the event that a product is lost in-transit or has not been delivered, please notify us immediately. We will then contact the transport / shipping company to place a trace on the package. If the shipping carrier cannot locate the lost package, a claim will be raised. We can then re-order and ship out another product as soon as feasibly possible.
We make every effort to include all necessary accessories and attachments, that are part of a particular product, are included. In the event that any attachment or accessory is missing, we will ship the missing component to you at no charge, unless that component is sold separately and not part of the original purchase. All claims for missing components must be made within 48 hours of receipt.