Shipping Information

We ship audio visual equipment only within Australia. The majority of orders processed are shipped from our store or suppliers warehouse within 1-2 business days. Estimated times may vary based on current backlogs, stock levels, or other outside variables. Please ensure the shipping information you have provided Clef Hi-Fi is correct as you may be charged additional freight costs if the shipping information is incorrect and the items in question have to be rerouted.

Provided the products are in stock and full payment is received, orders should be shipped within 24 hours. Orders will be shipped ASAP, if the products are in stock. A tracking number will be emailed to you as soon as the shipping department confirms the transit (Please provided a mobile number on your order). There may be a 1-2 day delay in providing the tracking number.

We only ship to mainland Australia and Tasmania. A surcharge is applicable to remote areas and Islands.

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We use third parties for delivery services. Small parcels can be delivered to a P.O. Box. Large items can only be delivered to a physical address. Contact us if you are unsure.

Equipment is delivered during business hours between Monday to Friday (Excluding public holidays). There must be someone onsite to accept the products and sign the delivery slip otherwise the shipping company will provide or leave a freight slip at the nominated address for the purchaser to organise another appropriate delivery time. 

Standard delivery times apply for all deliveries. Delivery times may vary between two to five working days depending locations.If express delivery is required, please contact store for more detail.

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Cancellations

Any requests to cancel online orders are subject for approval by Clef Hi-Fi. Cancellation of an order will result in a minimum 20% of the total price being forfeited. Any merchant fees incurred due to the cancellation will be paid by the buyer. Cancellation of a special order (non-stock item) will result in a 50% of total price being forfeited.

Damaged Products

Shipping damage may occur. Please immediately inspect all orders before signing off with the transport / shipping carrier. You must refuse any orders that show obvious signs of damage at delivery. If you need to return the order due to shipping damage, that was not visible at the time of delivery, please call us immediately. Clef Hi-Fi not responsible for any damage that is reported more than 48 hours after receiving the product. Once the damage is reported provided that it is within 48 hours. We will make every effort to resolve the damaged case as soon as possible.

Lost Orders

In the event that a product is lost in-transit or has not been delivered, please notify us immediately. We will then contact the transport / shipping company to place a trace on the package. If the shipping carrier cannot locate the lost package, a claim will be raised. We can then re-order and ship out another product as soon as feasibly possible.

Incomplete Orders

We make every effort to include all necessary accessories and attachments, that are part of a particular product, are included. In the event that any attachment or accessory is missing, we will ship the missing component to you at no charge, unless that component is sold separately and not part of the original purchase. All claims for missing components must be made within 48 hours of receipt.

Returns

Cancellation or if customer had a change of mind of an order, will result in a minimum 20% of the total price being forfeited. Product must be sealed in original packing and not opened. Any merchant fees incurred due to the cancellation will be paid by the buyer. In addition, a delivery cost may be charged to customer for any returns. The customer has 14 days from purchase date to adhere to this. Cancellation of a special order (non-stock item) will result in a 50% of total price being forfeited.

Generally, we do not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

Date: July 2023